Returns Policy

We always try our absolute best to ensure our customers are 100% satisfied. We’re a small UK-based business. When you contact us, you’ll be speaking with a real human based in the UK.

30 Day Satisfaction Guarantee

πŸ‘ We offer a 30 day satisfaction guarantee for products purchased directly from our website. If you are not 100% happy with your Oaka Books purchase within 30 days of placing your order, we’ll give you a refund or replacement for your purchased product(s).

Example of what this guarantee covers:

βœ… Changing your mind.
βœ… Ordering the wrong product.

Examples of what isΒ not covered by this guarantee:

❌ Products pruchased from 3rd parties (eg Amazon or another retailer).
❌ Your order arriving late.
❌ Any shipping charges you paid on your original order are not eligible for refund, these are final and cannot be refunded.

Frequently Asked Questions

Less Than 30 Days After Placing Your Order

βœ… Product cost you paid (if you contact us within 30 days of placing your order)
❌ Shipping charges you paid (incl any express shipping charges)
❌ Any customs or import charges you paid

More Than 30 Days After Placing Your Order

❌ Product cost you paid
❌ Shipping charges you paid (incl any express shipping charges)
❌ Any customs or import charges you paid

Replacement

❗ Your request for a replacement must be more than 5 working days past the estimated delivery date given on your receipt
βœ… Yes, as long as you contact us within 30 days of placing your order

We will send your replacement via the same shipping method as you selected at checkout, free of charge.

Refund

❗ Your request for a refund must be more than 5 working days past the estimated delivery date given on your receipt
βœ… Product cost you paid (if you contact us within 30 days of placing your order)
❌ Shipping charges you paid
❌ Any customs or import charges you paid

We will happily send you a replacement instead of a refund (as long as you contact us within 30 days of placing your order).

Less Than 30 Days After Placing Your Order

We will gladly send any missing parts via the same shipping method as you selected at checkout, free of charge.

Or, you can request a refund:

βœ… Yes, as long as you contact us within 30 days of placing your order
βœ… Product cost you paid (if you contact us within 30 days of placing your order)
❌ Shipping charges you paid
❌ Any customs or import charges you paid

More Than 30 Days After Placing Your Order

After 30 days, orders are considered complete and final.

❌ Product cost you paid
❌ Shipping charges you paid
❌ Any customs or import charges you paid

Return Request Form

Please use the form below to request a refund or replacement for your Oaka Books products:

Contact Form